Easter Preorder FAQs
Having trouble placing an order? Please check your cart first. Note the following pickup restrictions:
Passover items: Available only on the 11th and 12th.
Easter items: Available only on the 18th and 19th.
Easter and Passover items cannot be picked up on the same day.
Q. Did I pay for my entire order online?
A. If you preordered specialty meats, no. A non-refundable $20 deposit is required for all meat orders. The remaining cost, based on total weight, will be charged upon pickup. If you did not purchase meat, you have paid in full.
Q. Does the food come hot?
A. Besides ham, all meat comes uncooked. For cooking instructions & inspiration, visit our recipes.
Q. Are substitutions or customizations available?
A. Unfortunately we cannot accommodate substitutions or special dietary requests for any Rosemont-Made items.
Q. When are holiday menu items available for pickup?
A. Passover orders are available for store pickup April 11th & 12th, Easter orders are available for store pickup on April 18th and 19th. Please select your preferred date and pickup location upon checkout.
Q. How do I change or cancel my order?
A. Please reach out to our customer service team for assistance: hello@rosemontmarket.com
Q. What is the Cancellation Policy?
A. Customers can change or cancel their orders up to 1 week prior to pickup of the order. Orders canceled with less than 1 week's notice may be subject to a cancellation fee of the order total.
Q. Is delivery available?
A. No, we do not offer delivery.
Q. What are the market's holiday hours?
A. All of our markets are open our regular hours, 8am to 7pm, on all days leading up to Easter. We are open 8am to 6pm on Easter Sunday, 3/31.
Q. How does the pickup process work?
A. When you arrive to pick up your order, please let a staff member know you are there for your order. We recommend checking in at the deli. While you wait for staff to retrieve your preorder items, feel free to grab any additional items from our market shelves that you need.
Q. How do I report an issue or provide feedback about my order?
A. We're dedicated to serving up the tastiest local food packed with flavor. But if there’s ever a time when it’s not, for any reason, please contact us at hello@rosemontmarket.com. We promise we’ll make it right.